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    FAQs

    Processing Time

    Our processing time averages 3-4 weeks. This is subject to change at any time based on the number of orders received. Please note that this does not include shipping time. 

    You can check the current status of your order at any time by logging into your account. If you do not have an account, you can create one here.

    We offer a rush option available. This can be found in our 'Extras' tab. 

    Preorders ship are included in our regular processing time, unless otherwise noted. Preorders are not eligible for 'Rush Order' production.

    All of our blankets, mats, baskets, beds, treats & toys are all ready to ship. You can shop all of our ready to ship items here. Orders containing only these items will ship within 3-5 business days.

    Yes, we ship our products all over the world. You can even calculate shipping costs at checkout before placing your order.

    Product Information

    Yes! You can find information and examples of the different collar styles here.

    Our bandanas are all tie on, but we have snaps available to add on free of charge. Just add a note to your order. 

    Custom Items

    Almost every item in the shop can be customized to fit your pet. Just add a note to your order and we will adjust the size as needed. 

    Most of our fabrics can also be made into collars. If there is a certain textile you like that is currently not listed in our collar section, send us a message and we will let you know if it is available.