Returns & Exchanges

Returns & Exchanges:

If for any reason you need to return/exchange a product please contact us at within 10 days of receiving your items. Requests outside of the 10 day period will not be eligible for return/exchange. We do not cover cost of return shipping or refund the original shipping for any items returned.

  • Effective 10.01.2021 there will be a 15% restocking fee for returns
  • Custom items are not eligible for return  

To be eligible for a return, your item must be unused and in the same condition that you received it.

Note: Items must be free of dog hair and dirt to be eligible for return/exchange. Items that are returned in worn condition will not be accepted and will be returned to you. 

Coats & Dog Beds: For health safety reasons, we cannot accept returns on Coats & Dog Beds that are used or have been tried on. We strongly recommend measuring your pet before purchasing. Dog beds and Coats must be in original plastic wrapping to be eligible for return/exchange.

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be returned, exchanged, or refunded. 


If at any time you experience any issues with our products, please send us a message and we will be happy to help in anyway we can.

Liability: Moose Wears is not responsible for any accident or injury caused by misuse from any of our products.

Check out about our Hardware Upcycling Program here